SAM

Client Management: - Responsible for the day-to-day management of accounts (including workflow, quality control, budget control & invoicing) - Coordinate and manage internal and external client meetings Helps set client activation program goals and manage against them Activation Management: - Prepare detailed activation project briefs and debriefs for the strategy and creative teams - Prepare proposals, quotations, timelines and presentations for clients and assist in pitches - Ensure optimal project processes for the client and the agency, regarding both content and profitability - Effectively manage internal resources against client and company objectives,budgets and KPIs - Fosters relationships with third-party influencers and internal business partners. - Elevates problems to superiors and solicits counsel when needed and appropriately. - Provide project forecasting and invoicing to the Finance dept. - Produce insightful reports on a regular basis for clients and report status to Senior management team Team Management: - Commission copy and content for AEs, Designers and Freelance support. Coordinate and manage AEs, reviewing, approving and feeding back with constructive notes. - Set and monitor KPIs for both BAU and campaigns; contributing to monthly reports with time allocated for strategic reflection - Working with Directors to implement new ways of working that allow the - - Company to deliver quality work in a cost-efficient manner - Coach and bring best practice in account service skills to the junior members of the Client Service team Growth Hacking: - Demonstrates tactical proficiency in media relations, including creating and driving outreach plans, message development, management of events, growth of contact network and effective pitching and training of team members - Demonstrates practical and advanced understanding of digital communications, social media and the digital landscape and how to incorporate into client activation programs. - Understand, lead and/or manage account development and growth opportunities for upselling our services - Responsible for the delivery of project KPIs and client objectives across China market

- Demonstrable and consistent growth across all accounts - Proactive attitude, always striving to go the extra mile for brand partners - Demonstrable experience coordinating and managing others from Activation team - Consistent adherence to project process, timing of delivery and performance tracking - Manage and optimise client budgets for maximum ROI